Master Services Agreement and Statement of Work Pack: Supplier Side

Most service businesses lose money in the same three places. Work that crept in without anyone pricing it. An invoice that only got queried four months later, when you chased it. And a client whose paper you signed because they said it was standard and you needed the work.

This pack is the set of documents that closes all three.

You sign the Master Services Agreement once with a client, and it governs everything you ever sell them. After that, each engagement needs only a short Statement of Work, which your team can issue without coming back to a lawyer. That structure is how larger suppliers move quickly without giving away their position, and there is no reason a business of any size cannot use it.

It is drafted for the seller. Estimates stay estimates and not caps. Deliverables are deemed accepted if nobody responds. An invoice that is not disputed within ten business days is treated as correct. You can suspend the work when an undisputed invoice runs fifteen days past due. Your tools, libraries, methods and templates remain yours, and ownership of the bespoke work passes on payment in full, not on delivery. The Statement of Work carries an assumptions page, which turns "the data turned out to be a mess" from your problem into a paid variation.

It is firm without being unreasonable. A client's lawyer will negotiate it. They will not tell their client to walk away from it, which is where you want to be standing.

What you get

The Master Services Agreement, 26 pages, with all three annexures built in so the signed contract is complete on its own.

The Statement of Work template, with assumptions, out of scope, deliverables, acceptance criteria, milestones and a dependencies table.

The Change Control Note template, for turning scope creep into revenue.
The Rate Card and Expenses Policy, covering after-hours multipliers, standby, cancellation, travel and annual escalation.

A user guide that fills in every square bracket with a recommended value and the reason for it, shows you the sixteen clauses clients actually negotiate and where to land on each, and gives you a seven-point check for the day a client sends their own contract instead.

Written for South African law

POPIA operator provisions under section 21. Occupational Health and Safety Act section 37(2) for work on a client's site. B-BBEE, tax and insurance provisions that reflect how South African procurement actually works. AFSA arbitration, with consent to Magistrates' Court jurisdiction for recovering what you are owed. The guide also explains where the Consumer Protection Act limits what you can exclude, which catches more clients than most suppliers expect.

Who it is for

Developers, agencies, consultants, engineering and professional services firms, studios and outsourced functions. Anyone who sells work by the project or by the month and has been operating on quotes, emails and hope.

What it is not

It is not a software licence or a subscription agreement, not a construction contract, and not built for supplying an organ of state. It is legal information and a drafting tool, not legal advice on your situation. Where you are being asked to carry uncapped liability, have it reviewed.

Add the Supplier Side Pack to your cart for R2 495.